Refund & Cancellation Policy

This policy applies to all subscriptions and AI credit purchases for School Manager, sold by SCHOLARS PRIVATE COLLEGE. It forms part of our Terms of Service.

1. 14-day refund window

If you are not satisfied with a new subscription, request a refund within 14 days of the payment date and we will refund it in full. This applies to a school's first purchase of a monthly, termly or sessional plan.

2. Renewals

Renewals are always started by you: no plan bills your school again on its own. If a renewal was paid in error, contact us within 7 days of the payment and, provided the new period has seen no substantial use, we will cancel that period and refund it. You can also stop any scheduled billing from the Subscription page in the app; access then runs to the end of the period you already paid for.

3. Part-used terms

After the windows above, termly and sessional plans are not refunded for the unused part of the term, because access to the whole platform has already been granted for that period. We may make an exception, at our discretion, where a school closes or where a documented service failure prevented use.

4. AI credit packs

Unused AI credit packs can be refunded within 14 days of purchase. Credits already consumed by AI features are not refundable, since the underlying processing has been paid for.

5. Subscription codes

Access granted by a subscription code issued directly by us is not purchased through the card checkout and is therefore non-refundable; where a code was paid for offline, any refund follows the arrangement made at the time of that payment.

6. Duplicate or failed charges

Duplicate charges, charges for a plan that was never activated, and payments taken after a cancellation are always refunded in full, whenever they are reported.

7. How to request a refund

Call, text or WhatsApp SCHOLARS PRIVATE COLLEGE on +2348033965428, quoting your school name, the payment date and the amount. If the app showed you an error reference, include it. We acknowledge requests within 2 business days.

8. How refunds are paid

Refunds are approved by SCHOLARS PRIVATE COLLEGE and paid out through Paystack, our payment processor. Approved refunds are returned to the original card or bank account used for the payment — we cannot pay to a different account. Once issued, funds typically appear within 5–10 business days, depending on your bank. All charges and refunds are made in Nigerian Naira (₦).

9. Effect on access

When a refund is issued, the related subscription period ends and the school's access to paid modules stops. Your school's records remain stored under our retention period described in the Privacy Policy, so you can resubscribe without losing data.

Whole-school billing summary

Because every plan is a one-off whole-school payment quoted in Naira, there is never an unexpected charge to reverse. Refund requests relate only to the specific period you paid for, and are reviewed against the windows described above.